FAQ

Frequently Asked Questions

Can I reduce my electric bill by wiring my pump at 230 volts instead of 115 volts?
Unfortunately, No. Electric rates are charged per kilowatt hour. The basic formula for determining electric power (watts) is to multiply volts x amps (v x a = w). If a one horsepower pump uses 14 amps when wired at 115 volts it will use 7 amps if wired at 230 volts. Either way the power used (watts) will be the same. 115v x 14a = 805 watts or 230v x 7a = 805 watts.

What does low rpm and high rpm mean?
RPM is the acronym for Revolutions Per Minute. This term describes the operating speed for the motor. PerformancePro low rpm pumps operate around 1800 rpm and the high rpm pumps operate around 3600 rpm.

What does dual voltage mean?
Some of our motors have two operating voltage options. Most are designed to operate at either 115 volts or 230 volts; however, this can vary between motors. The option of two voltages makes a motor “dual voltage” and can be set to either option upon building a pump and motor unit.

Will my pump motor have a longer service life if I shut it off regularly?
Unfortunately, no this will not help. The motors are designed for continuous operation. The less it is turned on and off will enhance its service life.

How long is my warranty?
The Artesian 2, Artesian Pro and Cascade line are covered by an excellent three-year limited warranty for fresh water units and a one year for units used on salt water systems. Wellspring units are covered by a two year limited warranty. Warranty periods begin at the date of shipment to the original purchaser.

What should I do if my pump becomes submerged in water?
If the pump was not running or was wired to a GFCI circuit when it was submerged it is possible no significant damage has occurred. Allow the pump to dry completely before attempting a restart. If the pump was running when the incident occurred or was submerged for a long time it is possible that internal components may need to be replaced or possibly the entire motor replaced. Contact our technicians for further details. Pumps that have been submerged are not covered under warranty.

Where is the best place to install my pump?
Performance will not be adversely affected if the pump is installed according to the guidelines explained in the pump placement chart. To reduce the time to prime and insure top performance, position the pump as low and close to the source water as practical.

Should the suction pipe always be larger than the discharge pipe?
As long as the inlet pipe has an inside diameter large enough to not create excessive friction loss or pump cavitation the discharge pipe can be the same diameter. It is not recommended to install an inlet pipe that is smaller than the outlet. A friction loss chart should be used to determine the size of the pipe needed according to the desired rate of flow.

What should I do if my Artesian2 or ArtesianPro series pump will not prime?
First, fill the priming pot with water and replace the lid. Turn on the pump. If the water is pumped from the pot your pump is working properly. Second, check the placement chart to determine proper placement and the required time to prime. Third, check for air leaks. Is the lid securely tightened with the o-ring in place? Are all disconnects, fittings, elbows, and valve connections sealed? If you have a swing check valve determine if it is installed correctly. Look for any obstruction in the inlet line.

How should I maintenance my pump?
Check the priming pot regularly for debris and remove. The frequency of this inspection and service will vary according to the design of your system, the time of year, your location, and the amount of debris (leaves, algae, pine needles, etc…) your pond is subject to. Longer, sunnier days can significantly increase the development of algae. In areas subject to freezing you will need to completely drain your pump and system if it is not running continuously. Freeze damage is not covered by the limited warranty.

Will I void my warranty if the pump is exposed to the weather?
It does not compromise your warranty if the pump is exposed to weather; however, flooding, excessive rain, high wind, freezing and excessive heat can cause damage to the pump that are not covered under warranty. We recommend that your pump be protected from the elements while allowing fresh air to circulate. Generally, any electrical / mechanical appliance will provide a longer service life if it is protected from the weather. We offer the ProTect pump cover as a protection option. The ProTect pump cover is an excellent cover that protects from the elements and absorbs sound to quiet the pump even more. ProTect units are available through PerformancePro Pumps or your nearest dealer.

What size is the pipe diameter of the intake and discharge ports?
Cascade series: 1.5”
Artesian 2 series: 2”
Artesian Pro series: 3"
Industrial series: 3/4" through 3" ports are available

What are the pump dimensions?
Select your pump on the specification page to determine dimensional data.

Do you offer pump repair services?
Yes, we do offer pump repair services for any PerformancePro Pumps unit up to 10 years old.

How does your repair service work?
You will need to obtain the PerformancePro Pumps Serial number located on the wet end of your pump. This will be a six digit number starting with a 0. Once you have that number, call us at 503-356-5888 to request an RMA number. Once issued we will send you an email with details on how to send the pump to us. Be sure to package and ship the pump according to the instructions on the RMA form provided in the email. Once the pump arrives to us it goes into a queue where it will soon be fully evaluated. After the evaluation is complete, you will be notified of our findings in a detailed report. If the pump repair is covered under warranty, we will restore your pump to good working condition and return it to you without charge for the repair. Please note, that shipping is not covered under warranty. If the pump repair is not covered under warranty, you may choose to approve or decline repair. If approved, you will be charged for parts, labor, and shipping. If repair is declined and a return shipping label that we provided was used, you will be charged for the shipping label cost specified in the original RMA email.

What is your return policy?
Pumps and service parts may be returned in new, unused, and undamaged condition within 30 days of the date of purchase. Orders that include custom built motors are not returnable. All returns require a return authorization (RMA) number. Please contact PerformancePro Pumps to obtain the RMA number. In order for your package to be accepted, the RMA number must be clearly written on the outside of the box being returned. All returns are subject to a 20% restocking fee. Return shipping cost is the responsibility of the purchaser. Returns are processed within 14 business days and a refund will be made by the same method as the original purchase. Contact the Returns Department at:

Do you offer a loaner pump while my pump is being repaired?
As a manufacturer it is not our policy to loan pumps. We recommend keeping a backup pump available for unexpected pump failures for systems requiring constant water flow.

Is there a dealer in my area?
Contact our sales department for assistance.